My Role
UX Research
UI Design
Presenting
Design Leadership
Product Management
Tools
Sketch
Figma
Timeline
2021-2022
Company Size
250+
Description
Redesigning an admin platform & rolling out a new mobile app for employees
Context
QCS, an ambitious contract cleaning company in Northern Ireland with 250+ employee's had a big problem:
Employee's were checking in to work when they weren't actually in work
Staff turnover was high
Employee satisfaction was low
The current admin platform that organised shifts was buggy and hard to use
Customer's were getting buggy reports of their cleaning
Summary
Design Lead
Worked exclusively with the CEO and CTO to ideate, plan, design, build & execute an extensive redesign and roll out a new mobile app.
Game Mechanics
Delivering design systems that x10 dev speed and serviced 100’s of customers
Redesigned a sluggish admin platform into a data driven powerhouse (50+ screens)
Introduced key UX feedback loops that enabled automation and reduced management time
Mobile App
I Introduced a mobile app that serviced 250+ employee’s and increased employee accuracy and engagement, rewards for employee's checking in on time, showing area managers hands on data of employee performance. An in-app messenger to get in touch with employee's. Onboarding to train new employee's.
© 2024 andrew mccracken.